Industries

Trades

Photo boothsDJs and entertainmentCatering and mobile barsPhotographersEvent plannersFlorists and stylistsEquipment and tent rentalVenuesSalons and barbersBridal hair and makeupCleaning businesses

How you work

On your ownWith a teamMore than one brandWeddingsCorporate eventsWith partners
Platform

Sales and customers

Leads and inquiriesOnline bookingProposals and quotesAgreementsCustomer booking page

Running the job

Calendar and schedulingStaff managementInventory and logisticsAutomationsAfter the event

Money and growth

Invoices and paymentsReportsReferrals and partnersBrands and locationsYour data and security
Resources

Help yourself

GuidesPricing calculatorWatch the tourTry a live bookingIntegrations

Choosing Occanovo

Moving from another toolHow Occanovo comparesBook a demo
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Home / Features / Win more inquiries

Win more inquiries

Answer every lead while they are still keen

Most people who fill in an inquiry form send the same form to two or three other businesses. The first one to reply properly usually gets the call. Occanovo makes sure that is you, even at ten at night.

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Every lead in one list, with where it came from

Connect your Facebook page in one click, and give Google Ads, your website form, Typeform, Jotform, Tally, Zapier or Make the one private link Occanovo makes for you. Each lead lands in your CRM within seconds, tagged with where it came from. See every integration.

Nobody copies inquiries out of an inbox or a spreadsheet any more, and nothing sits unanswered in a notification you swiped away.

The CRM list in Occanovo with leads, sources and statuses
Demo workspace with invented customers and figures.

A reply in your name within seconds

Switch on instant reply and every new lead gets a short email from your business, in your name and your colors. It tells them you have their inquiry and when you will be back to them, with a line of your own, like a link to your packages.

Replies come back to your business email. The lead stays marked New, so you still pick it up and give them a proper answer.

An instant reply email sent in the business's own name
Demo workspace with invented customers and figures.

Reminders until they book or say no

A lead that has not moved gets a follow up task for you on day 1, day 3 and day 7, linked to the lead and assigned to you. Move the lead on or mark it lost and the reminders stop.

It is the follow up most small businesses mean to do and do not have time for. It is also where a lot of bookings are won.

An example

One Tuesday night inquiry

  1. 21:47 Niamh fills in your Facebook lead formShe wants a booth for a 40th in March and has asked two other suppliers.
  2. 21:47 She gets your replyThanks for getting in touch, we have your inquiry, here are our packages. Signed with your name and number.
  3. Wednesday 09:00 It is on your task listDay 1 follow up. You ring her, she is out, you send a proposal.
  4. Friday Day 3 reminderYou check in. She has a question about prints, you answer it.
  5. Saturday She accepts and pays the depositThe booking is on your calendar and the reminders stop.

Questions people ask

Does it work with Facebook and Instagram lead ads?

Yes. Press Connect Facebook in Occanovo, choose your page, and every lead from your Facebook and Instagram lead ads arrives by itself. No Make or Zapier needed.

Will it email people I add myself?

No. Only leads that arrive from your inquiry form or your lead capture link get the instant reply. Leads you type in or import are left alone.

Can I word the reply myself?

You can add your own line to it, up to 600 characters, and preview the email before you switch it on. It always goes out in your business's name.

What if I do not want reminders?

Switch them off. They are one tick box in Integrations.

The first 100 businesses get 3 months free.

No card to start. We help you bring your customers and bookings across, and in return we ask for your honest feedback. Your workspace is set up for your country and your kind of business as soon as you sign up.

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